We offer a refund if we have missed deadlines or there is any breach of service committed by one of our experts. In this case, we also take strict action against the expert, except issuing an immediate refund. However, if the refund request is made on the base of ‘change of mind’, we have a ‘No Refund, Exchange Only’ policy. All products are sold “as is”. You may contact us within 120 days from the purchase date if you wish to exchange your purchase for a product of equal or lesser value.